Outsourced IT Support

What Are Outsourced IT Support Services?

Outsourced IT support means entrusting your company’s technology needs to an external provider, often a Managed Services Provider (MSP), instead of handling IT entirely in house. Many UK businesses  from small startups to larger enterprises  are choosing this model to save costs, improve service reliability, and focus on their core operations.

By outsourcing IT support, you gain a team of skilled technicians who can manage everything from day to day help desk requests to complex network and security tasks, all for a predictable monthly fee instead of the higher overhead of full time staff.

Outsourced IT Support
Benefits of Outsourcing IT Support

Benefits of Outsourcing IT Support

  • Lower and Predictable Costs: Outsourcing IT support significantly reduces expenses compared to hiring in-house staff. Overall IT costs can be reduced by 25–45%.

  • Access to Expertise and Latest Technology: An external IT provider offers access to a team of specialists with diverse skills, who stay current on technology trends and security threats.

  • 24/7 Support: Outsourced IT services provide round the clock support, unlike limited in-house coverage.

  • Scalability and Flexibility: Outsourced IT services can easily adjust to business growth or contraction. Support levels and costs can be scaled up or down as needed, avoiding the rigidity of fixed in-house staffing.

Managed Network Services | Northampton | Milton Keynes

Outsourced IT Support In Your Area

With teams based in Northampton and Milton Keynes, We deliver fast response IT services across the UK. We handle the technical complexity for you, so you can focus on your core operations with confidence.

All installations are carried out by certified, DBS checked engineers with experience across business, education, healthcare, and industrial sectors.

Comprehensive IT Support Solutions

Here’s what Nortech offers:

  • Help Desk & Remote Support handles everyday IT issues for staff via phone, email, or remote login, such as software glitches, email problems, and printer issues.
  • On-Site IT Support provides in-person help at your office for setting up hardware, fixing network equipment, or doing routine maintenance.
  • Network Management & Installation involves designing, installing, and maintaining your IT infrastructure (cabling, routers, switches, servers) to keep everything connected and secure.
  • Business Wi-Fi & Connectivity means setting up and optimising wireless networks for strong, reliable internet throughout the workplace.
  • Cybersecurity & Data Protection includes firewalls, antivirus, intrusion prevention, and backup systems to protect your data and systems from cyber threats.
  • Cloud & Remote Work Support helps you move to and manage cloud services (like Microsoft 365 or Google Workspace) so your team can work securely from anywhere.
Comprehensive IT Support Solutions
Outsourcing IT Support Services

What to Consider When Outsourcing IT Support Services

  • Start by clearly defining your IT needs and goals, including the scope of services you want to outsource and any future growth plans.

  • Check whether on-site support is available and if their location allows for quick dispatch of technicians when needed, particularly if you have multiple sites.

  • Finally, weigh cost against value rather than just choosing the cheapest option; look at what’s included, potential hidden fees, and the overall benefit to your business in terms of productivity and risk reduction.

  • With Nortech as your IT partner, you can focus on your core business while we handle all your technology needs in the background.

How it Works

Give Our Friendly Team a Call

We will discuss your needs so we can provide you with the best solution.

Book Your Installation

During our chat we will book in a time that suits you for a site visit.

Complete Installation

We will come to your site on the agreed date and complete the required work.

Begin On-Going Support

We will support you once the new Structured Data Cabling has been installed.

Not Sure What You Need?

We’ll visit your premises, assess your current setup, and recommend the best cabling solution for your space and usage. Whether that’s structured cabling, data cable upgrades, or full internet cabling design.

You’ll get a clear, no pressure quote and expert advice from a team that knows networks inside out.

What Our Clients Say…

Davies Turner Air Cargo Ltd have worked with Nortech Network Services for a number of years. They have delivered, installed and tested both Wlan, Lan networks efficiently in a secure warehouse environment. The staff are professional and courteous. The company is responsive and always complete works to within agreed timescale and cost.

Davies Turner
Air Cargo Ltd

We have used Nortech Network Services as our data contractor and found them to be a professional and well-run company. Nortech Network Services are competitive with their pricing and maintain good progress on site in accordance with overall project scheduling. Precision Electric would have no hesitation in recommending the services provided by Nortech Network Services.

Precision Electrical

GKN Luton works closely with Nortech Network Services who facilitates our structured cabling installations. Over the years we have found them to very helpful with all aspects, from surveys to project management; often bending over backwards to fit in with our often very short notice requirements. Projects are completed to a high level of satisfaction and any snags raised are resolved quickly and efficiently.

GKN Transparency Systems

Areas Covered by Outsourced IT Support

Wherever you are in these areas, our team can coordinate a prompt on site visit. If your town isn’t listed below but is nearby, feel free to contact us (we likely serve your area as well).

  • Northampton
  • Corby

  • Daventry
  • Leicester

  • Loughborough

  • Nottinghamshire

  • Warwick

  • Rugby

  • Milton Keynes

  • Buckingham

  • Watford

  • Reading

  • Luton

  • Bedford

  • Harlow
  • and more

Outsourced IT Support FAQs

Our IT support team is equipped to help with hardware, software, and network issues of all kinds. This includes problems with computers and laptops (slow performance, errors, crashes), software applications and email, printers and peripherals, server and network troubleshooting, and more.

Smaller businesses typically find outsourcing much more cost effective than employing someone directly, because they receive far more value and expertise for the money than paying a full salary. Outsourcing also helps level the playing field  a small business gains access to enterprise grade IT tools and knowledgeable technicians, helping them stay secure and competitive. Additionally, it frees the owner and employees from trying to troubleshoot tech issues themselves.

Typically, if a problem can’t be resolved remotely (for instance, a hardware failure or setting up new equipment), the provider will dispatch a technician to your location. Providers with a local presence or multiple offices in the UK often guarantee fast on site response times as part of their service. It means you get end to end support: quick fixes via phone or remote login, and hands on help whenever physical intervention is needed.

The key benefits of outsourcing IT support include cost savings, expert service, and improved focus on your core business. Outsourcing can significantly reduce costs by removing the need for in-house hires and spreading expenses through a fixed monthly contract (businesses often save 25–50% on IT costs). You also gain access to a team of IT experts with a wide range of skills if something difficult to maintain internally. This leads to better support, proactive maintenance, and up to date technology solutions for your company. Reliability is another advantage, as an outsourced IT provider typically offers 24/7 monitoring and faster responses to issues, reducing downtime. Security is stronger too, with specialised teams staying on top of threats and best practices.

IT Support Tailored To Your Business

We deliver internet services you can rely on.

Nortech is more than just a cabling company – we offer a full suite of IT and network services. In addition to network installations, we provide electrical wiring, business WiFi deployment, ongoing IT support and managed services

Whether you’re setting up a new system or upgrading existing infrastructure, our fully certified engineers offer end to end service you can count on.

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